Privacy Policy
Effective Date: 01/01/25
Franesse DP Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and business operations.
Information We Collect
We collect information in the following ways:
1. Information You Provide Directly
When you interact with us, you may provide information, including but not limited to:
- Name
- Email address
- Phone number
- Company name
- Address
- Payment information
- Details about your inquiry or request
2. Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages you visit
- Time and date of your visit
- Referring URL
3. Information from Third Parties
We may receive information about you from third-party sources, such as business partners, marketing services, or publicly available records.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services: Process orders, deliver products, and manage accounts.
- To Communicate: Respond to inquiries, send updates, and provide information about our products and services.
- To Improve Our Offerings: Analyze user behavior to enhance our website, services, and marketing efforts.
- To Comply with Legal Obligations: Fulfill legal and regulatory requirements.
- For Security: Detect and prevent fraud, unauthorized access, and other security issues.
How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist us in operations such as payment processing, shipping, or marketing.
- For Legal Reasons: If required by law, court order, or governmental authority, we may disclose your information.
- In Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and support marketing activities. You can manage cookie preferences through your browser settings.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal obligations.
- Opt-Out: Opt-out of marketing communications.
To exercise your rights, please contact us using the details provided below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Franesse DP Ltd.
1235 Rue St-Amour
Saint-Laurent, Quebec, H4S 1T4
Email: privacy@franesse.ca
Phone: 1-877-336-9191
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.